Ability Emotional Intelligence, Cognitive Control, and Improved [Lawyer] Decision-Making Performance in Emotional Contexts
Emotion and cognition influence decision-making. Emotion influences cognition. Cognition influences emotion. The authors of the article featured here noted that “Cognitive processes such as attention, perception, memory, or cognitive control are integrated with emotions so that they jointly contribute to behavior to achieve adequate environmental and social adaptation.” Applied to them, this study’s results suggest […]
Intense emotions occur often in service encounters. Many of us have experienced something like – “We’re sorry . . . your flight has been. . . . .” – which can prompt one to experience any number of negative emotions. Likewise, lawyers and legal leaders know that strong negative emotions might erupt after counsel informs […]
Emotional Intelligence, Lawyers, and Better Lawyering – Review of “Beyond Smart: Lawyering With Emotional Intelligence” by Ronda Muir
Book Review. Objections overruled. No more denials, delays, or excuses. Lawyers need it to provide top shelf client service and to do their best work. Those who study, develop, and implement it – emotional intelligence abilities, skills, and competencies – should differentiate themselves as the value proposition, go-to trusted advisors from the also-rans when it […]
The Department of Justice recently called for its employees, including lawyers, to receive training to combat unconscious bias.* That directive for nearly 28,000 people stated in part “Given that the research is clear that most people experience some degree of unconscious bias, and that the effects of that bias can be countered by acknowledging […]
Anger shares a link with deception. Researchers recently investigated how anger can impact ethical decision making. Their laboratory research study investigated how feeling incidental anger, i.e. anger provoked from an unrelated source, can promote deception. Their study also considered how empathy plays a role in the link between anger and ethical decision making.
Anger ranks […]
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