Intense emotions occur often in service encounters. Many of us have experienced something like – “We’re sorry . . . your flight has been. . . . .” – which can prompt one to experience any number of negative emotions. Likewise, lawyers and legal leaders know that strong negative emotions might erupt after counsel informs […]
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I periodically offer state approved CLE programs that provide a high level, functional introduction to emotional intelligence (EI), the law, and professionalism.
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